Privacy Policy

Who we are

Best Caravan Parks is an independent UK information and comparison website covering caravan reviews, holiday park comparisons and ownership advice. This policy explains what personal information we collect, why we collect it, and how you can control it.

Information we collect

When you use our enquiry forms we collect the details you choose to provide — typically your name, email address, phone number and the content of your message. This includes any details you send us in connection with booking an independent caravan buying consultation.

We do not collect or store payment card details. Payments for consultations are processed securely by Stripe, our payment provider, under Stripe’s own privacy and security policies.

How we use your information

We use the information you provide to respond to your enquiry, to arrange and prepare for consultations you book, and to provide the information or service you requested. Where you have opted in, we may send occasional updates about our guides and services — you can unsubscribe at any time.

We never sell your personal information.

Legal basis for processing

We process your information on the basis of your consent (when you submit a form) and our legitimate interest in responding to enquiries and providing the services you have requested.

Cookies and analytics

Our website may use minimal cookies and standard analytics to understand how visitors use the site, so we can improve it. You can control or delete cookies through your browser settings.

Third-party services

We work with a small number of trusted service providers to operate this website, including our payment provider Stripe for processing consultation fees. These providers only use your information to perform their services on our behalf and are bound by their own privacy policies and the applicable law.

Data retention and security

We keep enquiry details only for as long as needed to respond to your request and administer the service you asked for, after which they are deleted or anonymised. We take reasonable technical and organisational measures to protect your information.

Your rights

You have the right to access the personal information we hold about you, to ask us to correct or delete it, to restrict or object to certain processing, and to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.

Contact

If you have any questions about this privacy policy or the information we hold about you, email [email protected].